Our Core Values
ELEVATE EVERYTHING – We each bring a specific set of skills to the table, offering up our expertise and resources to enhance the work of others. We challenge each other to be the best in order to achieve enduring value in the eyes of our customers.
BETTER IS BETTER – There is no finish line; we strive for continuous improvement in everything we do. We obsess over every detail to find ways to improve both our products and our process.
UNAPOLOGETICALLY ACCOUNTABLE – We’re open and honest in how we speak and listen. We celebrate each other’s successes, and collectively rally to solve every challenge. We own it!
COURAGEOUS INNOVATION – There are elegant ideas awaiting discovery in everything we do. We push everyone around us to pursue those ideas openly so we can continue to dominate the category.
COMMUNITY-DRIVEN – As a family business, we understand the importance of enriching the communities we call home. As a company, and as individuals, we work to make our expertise available to do the most good for those around us.
Sr. Product Services Manager
The Sr. Product Services Manager leads the Product Services department with day-to-day operation of Benchmade’s Product Services Department to include general warranty/repair functions and the LifeSharp Program. This role is responsible for maintaining the highest level of customer satisfaction by ensuring/creating world class service, receiving, order entry, processing, sharpening and return shipment. This role creates and maintains a high-performance and collaborative culture of excellence within their team. The Sr. Product Services Manager leads the way in continuous process improvement and training and professional development of the team. This role participates in cross-functional initiatives to deliver company-wide strategic goals and objectives.
Proven track record as a high-level manager capable of managing people and processes in a manufacturing production environment with a strong focus on customer service.
The ability to work cross functionally with Customer Service, Brand, Operations, Supply Chain, IT, and Maintenance to ensure the ability to meet customer expectations.
Able to apply knowledge of lean principles, 6S, and continuous improvement to optimize product flow from receipt of product through final return shipment to customer.
Ability to identify and address process issues, equipment needs, and personnel requirements to meet required daily throughput.
Working Conditions:
Benchmade offers our employees a wide variety of comprehensive rewards and benefits including:
This is an exciting time to be part of a company on the verge of even greater success. If you think you have what it takes to be part of a company that strives to create a working environment that stimulates team spirit, passion, engagement, and achievement, complete an application today. Please include a resume with your online application.
Benchmade Knife Company, Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status, age, disability or genetics. In addition to federal law requirements, Benchmade complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, benefits, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
For more information about our commitment to equal employment opportunity, please see this government poster: Know Your Rights: Workplace Discrimination is Illegal. If you are an individual with a disability and need a reasonable accommodation in the application or hiring process, please contact TalentAcquisition@benchmade.com or 1-800-800-7427.
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